About Arcanys

Arcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines (and, more recently, Bulgaria).

Why work with us?

There’s a unique spirit to Arcanys—manifested in our amazing talents, passion for technology, and a strong focus on everyone’s career and personal development. As a company rooted in people, we make a point to offer exciting work opportunities and foster a culture that everyone can meaningfully contribute to.

Join us as a: Customer Success Associate

• As a customer success associate, your role is to ensure our customers get maximum value from their subscriptions. You will be responsible for supporting customers when they have just begun a subscription and ongoing as they need. You will guide them on how to set up the product, and how to use it and educate them on the features and benefits. This role involves proactive work, actively contacting customers and engaging with them over the phone, email, and Zoom. You will work closely with Customer Support Representatives to ensure the customers get the assistance they need. You will be responsible for booking and conducting online onboarding and any additional online training our customers need. You will also be expected to call customers for payment-related issues. 

Qualifications:

• Experience (5+ years) Customer Service or Technical Support role.
• Strong relational skills and communication capabilities.
• Excellent spoken/written English.

Key Responsibilities

• conduct multiple Zoom trainings for customers daily (camera on) (one-on-one)

• Respond to customer requests for assistance via phone and email
• Conduct multiple Zoom trainings for customers daily (camera on) (one-on-one)
• Educate and train clients
• Call all customers who will be renewing in 45+ days

• Seek more help from the rest of the team if unable to best service the customer on their needs

• Escalate to the team leader if you will have difficulty dealing with customers or if they request to speak to the manager.

• Report to manager on calls, zooms, issues etc. - keep manager up to date on any changes to your work.

• Participate in meetings to provide feedback on trends and issues

• Learn about new updates as they are released so you can educate customers on these updates.

• Work on other tasks in downtime

• Going through your results with your manager regularly 

The Perks:

We like to make sure the talent is well taken care of, and here are just some of the benefits you will enjoy:

• Top compensation based on expertise – we are only looking for top talent and pay accordingly.
• Long-term work from home + allowances - we let you work from the comfort of your home + with amazing allowances you get to enjoy!
• Reimbursable allowance of up to 15K for your home office setup
• Standard 5-day work week from Monday to Friday.
• Flexible working schedule. You can choose your working hours (within reason).
• Flat management style and open-door policy - no micromanagement and your voice is being heard!
• Work with the latest technologies - you can hone your skills and work with Australian and European clients + a chance to earn more through our self-training program.
• Enrolment to HMO for a maximum of 3 immediate dependents on your 1st day.
• Incentive-based wellness program.
• Toastmasters, English Classes, and other learning opportunities.
• Free consultations with Arcanys registered nutritionist-dietitians.